FAQ

Q: Do I need to forward a doctor's prescription to supply me with the medications I want to buy?

 A: A prescription is required for prescription medications. The same may be sent by email.

Q: Will my goods be shipped in a discreet package?

 A: Yes! All goods are packaged discreetly. The items cannot be identified from the packaging. We do not include company logo’s etc on the outside of the package.

Q: What do you declare the products as?

 A: On the customs declaration sticker, the products are declared as “health products".

We do our best to minimize duty and additional fees, however, for legal reasons and insurance reasons, we are unable to misrepresent the customs declaration, nor undervalue the cost of the order.

Q: What if I need to cancel the order?

A: Please contact us as soon as possible if you want any part of the order or the whole order changed or cancelled.

NOTE: We process and ship orders daily so please be prompt. We have direct free phones available so please call us to ensure that the changes can be completed. Our contact telephone numbers are listed under about us.

Q: Are you able to supply products not listed on the website?

A: Your enquiry is welcome. Please provide the brand name and concentration; drug name and a generic name it may be listed under if at all possible. Checking availability will take several days as we often need to cross reference drug names as often they are marketed under different names worldwide.

We will not supply any medication that is controlled or restricted in any way.

Q: Does your company offer medical advice?

A: NO! We are not a medical center nor are we medically qualified. We will not advise or recommend. The information listed on the website is to be used as general information only and is not a substitute for professional medical services or advice.The onus is placed on the customer to be responsible for their own health issues. Please seek the advice of a medical professional if you have any questions regarding suitability etc PRIOR to placing an order.

Q: How do I place an order?

To select goods you can click on the “add to cart" button. This will add the goods to your shopping cart. After you have selected the goods you wish to order you can place your order by proceeding to the checkout by clicking the “checkout out" button.

Once you choose to checkout then you will be asked for you delivery address and payment details.

You will then be updated with a confirmation of your order by e-mail.